Question 1

How will I be met at the airport?

Accepted Answer

Our driver will meet you at the Arrivals exit holding a sign with your name. You can also contact us via WhatsApp at any time.

Question 2

Is there a luggage limit?

Accepted Answer

It varies by vehicle type. Sedan vehicles carry 2 large + 2 carry-on bags. VIP Van and Sprinter models have greater capacity. Please mention extra luggage at booking.

Question 3

Can you provide a child seat?

Accepted Answer

Yes, child seats are available free of charge. We offer infant (0-9 months), group 1 (9 months–4 years) and booster (4–12 years) seat options.

Question 4

What happens if my flight is delayed?

Accepted Answer

Share your flight number with us and we will monitor it, keeping your driver informed. If delayed, your driver will wait at no extra charge.

Question 5

Is cancellation free?

Accepted Answer

Transfers cancelled 24 hours or more in advance are fully refunded. Cancellations within 24 hours incur a 50% cancellation fee — the remaining 50% is refunded. See our Cancellation & Refund page for full details.

Question 6

What payment methods are accepted?

Accepted Answer

You pay during the transfer to the driver: cash (TRY/EUR/USD) or by credit/debit card on the in-vehicle POS device. No prepayment is required and we never store your card. Paying online will be available soon.

Question 7

Can I get support via WhatsApp?

Accepted Answer

Yes, our 24/7 WhatsApp line (+90 552 151 2135) is available for bookings, route questions and any other inquiries.

Question 8

Can I pay with a foreign card?

Accepted Answer

Yes. You can pay during the transfer on the in-vehicle POS device with Visa, Mastercard and other international cards; the amount is processed in TRY. Cash in EUR/USD is also accepted.

Question 9

What are the minimum and maximum group sizes?

Accepted Answer

Private tours can be booked for 1 person. Group tour capacities vary by tour type. Submit a request via our inquiry form.

Question 10

In which languages are guides available?

Accepted Answer

Turkish, English and German. Other language guides may be arranged with advance notice.

Question 11

What hotel category is included?

Accepted Answer

3-, 4- and 5-star options are available depending on the package. Specify your preference in the inquiry form.

Question 12

Are there child prices?

Accepted Answer

Children 0–6 travel free; 7–12 get a 50% discount. Notify us in advance about infant seats or special requirements.

Question 13

Do you provide visa and insurance support?

Accepted Answer

Yes, we offer visa consultancy for international tours. Travel insurance is included in package tours and can also be purchased separately.

Question 14

What is the tour cancellation policy?

Accepted Answer

Full refund if cancelled 14+ days before departure; 50% refund for 7–14 days; no refund within 7 days.

Question 15

Which credit cards are accepted?

Accepted Answer

All domestic and international credit/debit cards (Visa, Mastercard, American Express and others) are accepted on the in-vehicle POS device. Payment is made to the driver during the transfer.

Question 16

Are installments available?

Accepted Answer

On the in-vehicle POS device, installment options supported by your card issuer (card-dependent) can be used. No prepayment is taken.

Question 17

Are EUR and USD accepted?

Accepted Answer

Yes, in cash for EUR and USD. For card payments on the in-vehicle POS, the amount is processed in TRY.

Question 18

Is payment secure?

Accepted Answer

Yes. Payment is made to the driver during the transfer; your card details are never collected or stored by us. Paying online will be available soon.

Question 19

Can I get an invoice?

Accepted Answer

Yes, individual and corporate e-invoices are issued. Provide your company details at booking for a corporate invoice.

Question 20

What is the free cancellation window?

Accepted Answer

Transfers: 24 hours or more before pickup — full refund. Tours: 14 days before departure — full refund.

Question 21

What happens with a late cancellation?

Accepted Answer

Transfers cancelled within 24 hours of pickup incur a 50% cancellation fee — the remaining 50% is refunded. Tours: 50% refund within 7–14 days, no refund within 7 days.

Question 22

Can I change the date?

Accepted Answer

Yes, date changes are accepted at least 24 hours before service. Contact us via WhatsApp or phone.

Question 23

How long does a refund take?

Accepted Answer

Approved refunds are processed within 5–10 business days to the original payment method.

Question 24

Where is my personal data stored?

Accepted Answer

Your data is processed solely for service delivery and stored encrypted in Supabase (EU region). See our Privacy Notice at /kvkk.

Question 25

Can I request data deletion?

Accepted Answer

Yes, send a request to info@demiralptur.com. Data past its legal retention period is deleted automatically.

Question 26

What is your cookie policy?

Accepted Answer

Analytics and advertising cookies are only activated after your explicit consent (Consent Mode v2). You can change preferences at any time. See our Cookie Policy page.

Transfer

Tours

Payment

Cancellation

Privacy

Ready for your next journey?

Transfer

Tours

Payment

Cancellation

Privacy

Ready for your next journey?

Frequently Asked Questions

Transfer

How will I be met at the airport?

Is there a luggage limit?

Can you provide a child seat?

What happens if my flight is delayed?

Is cancellation free?

What payment methods are accepted?

Can I get support via WhatsApp?

Can I pay with a foreign card?

Tours

What are the minimum and maximum group sizes?

In which languages are guides available?

What hotel category is included?

Are there child prices?

Do you provide visa and insurance support?

What is the tour cancellation policy?

Payment

Which credit cards are accepted?

Are installments available?

Are EUR and USD accepted?

Is payment secure?

Can I get an invoice?

Cancellation

What is the free cancellation window?

What happens with a late cancellation?

Can I change the date?

How long does a refund take?

Privacy

Where is my personal data stored?

Can I request data deletion?

What is your cookie policy?

Ready for your next journey?

Frequently Asked Questions

Transfer

How will I be met at the airport?

Is there a luggage limit?

Can you provide a child seat?

What happens if my flight is delayed?

Is cancellation free?

What payment methods are accepted?

Can I get support via WhatsApp?

Can I pay with a foreign card?

Tours

What are the minimum and maximum group sizes?

In which languages are guides available?

What hotel category is included?

Are there child prices?

Do you provide visa and insurance support?

What is the tour cancellation policy?

Payment

Which credit cards are accepted?

Are installments available?

Are EUR and USD accepted?

Is payment secure?

Can I get an invoice?

Cancellation

What is the free cancellation window?

What happens with a late cancellation?

Can I change the date?

How long does a refund take?

Privacy

Where is my personal data stored?

Can I request data deletion?

What is your cookie policy?

Ready for your next journey?